Icthus Technologies posted on August 05, 2011 10:04
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See the Graphs on our Home page
Inside Sales & Customer Service
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Excellent |
Good |
Average |
Below Average |
Poor |
| Courteous |
87% |
13% |
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| Product Knowledge |
76% |
21% |
3% |
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| Timely Response to Inquiries |
80% |
18% |
1% |
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| Emergency Service Responsiveness |
79% |
21% |
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| Provides Information on Alternative Manufacturers |
62% |
32% |
6% |
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| Provides Information on New Manufacturers |
62% |
35% |
3% |
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| Quality Control |
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Excellent |
Good |
Average |
Below Average |
Poor |
| Product Identification Meets Requirements |
65% |
24% |
1% |
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1% |
| Packaging Meets Expectations |
69% |
21% |
3% |
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| Product Labeling Includes Useful Information |
66% |
23% |
1% |
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| On Time Deliveries |
66% |
23% |
3% |
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| Outside Sales |
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Excellent |
Good |
Average |
Below Average |
Poor |
| Frequency of Meetings |
61% |
34% |
3% |
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| Offering Alternative Products Options (quality or price) |
66% |
28% |
1% |
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| New Product Specification Assistance |
65% |
30% |
3% |
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| Product Knowledge |
72% |
23% |
3% |
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| Continuous Improvement on VMI Programs |
59% |
25% |
6% |
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| Vendor Managed Inventory Programs |
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Excellent |
Good |
Average |
Below Average |
Poor |
| Updates Min / Max Part Levels |
56% |
24% |
6% |
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| Timely Adjustments to Part Additions and Deletions |
58% |
24% |
3% |
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| Appearance of VMI Locations |
55% |
24% |
4% |
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| Emergency Response |
58% |
21% |
4% |
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| Comments |
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| “Great company with excellent people working inside and out!!” – Dave |
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| “ Great Distributor” – Craig |
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| “ Great company!” - John |
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About Class C Components
Class C Components is a leading industrial distributor of fasteners located just outside of Minneapolis and St. Paul, Minnesota. Our Vendor Managed Inventory program and JIT services ensure optimal stock levels on metric fasteners, stainless fasteners, hardware, fittings, abrasives, 3M, janitorial, shipping and safety products. We support OEM’s and sub assembly contractors in Minnesota and throughout the United States. VMI programs ensure industrial supplies are inventoried at predetermined levels to minimize inventory, and maximize transaction savings by consolidating suppliers and purchases. Our business partners includequality manufacturers like 3M, Hellerman Tyton, Loctite, Lenox and Brady. Value added services include parts kitting, mil-spec fasteners, black zinc and ROHS compliant plating’s. Many of our employees have more than 20 years experience in industrial supplies and in the fastener industry to support your sourcing efforts. We will deliver the right product for your application when you need it, in the quantity you want in inventory at a competitive price.Class C Components is certified ISO9001:2008 and strives to continually improve our quality processes and practices.