Inside Sales & Customer Service Excellent Good Average Below Average Poor Courteous Product Knowledge Timely Response to Inquiries Emergency Service Responsiveness Provides information on alternative manufacturers Provides information on new manufacturers Quality Control Excellent Good Average Below Average Poor Product Identification Meets Requirements Packaging Meets Expectations Product labeling includes useful information On Time Deliveries Outside Sales Excellent Good Average Below Average Poor Frequency of Meetings Offering Alternative Products Options (quality or price) New Product Specification Assistance Product Knowledge Continuous Improvement on VMI Programs Vendor Managed Inventory Programs Excellent Good Average Below Average Poor Updates min/max part levels Timely Adjustments to Part Additions and Deletions Appearance of VMI Locations Emergency Response Thank you for assisting Class C Components by providing your valued feedback to our Customer Perception Survey for ISO9001:2008. : Name: Email: Company: